Terms and conditions
Last modified: 15 August 2024
1. OUR LICENCE TERMS
1.1 What these terms cover. These are the terms and conditions (Terms) on which we supply services to you whether via www.integratorlive.com or via our ‘Integrator Live’ app (collectively Our App). By accessing, browsing or otherwise using Our App by any means and via whatever device or registering your details with us, you confirm that you accept these terms of use, and you agree to abide by these Terms. If you do not agree to these Terms, you must not use Our App.
1.2 Why you should read them. Please read these Terms carefully before you use Our App. If you think that there is a mistake in these Terms, please contact us to discuss and do not use Our App.
1.3 These are other terms that may apply to you. The following additional terms also apply to your use of Our App: (a) Our Privacy Policy https://integratorlive.com/privacy/ which sets out information about how we use your personal information.
1.4 Changes to these Terms. We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least 15 days’ notice of any change by sending you an e-mail or an SMS with details of the change or notifying you of a change when you next start Our App. If you do not accept the notified changes, you will not be permitted to continue to use Our App.
1.5 Changes to Our App. We may update and change Our App from time to time to reflect changes to the Services, our products, our users’ needs and our business priorities.
1.6 Our App is subject to the laws of the UK. Our App is subject to the laws of England and Wales. We do not represent that content available on or through Our App is appropriate for use or available in other locations or that it will meet the requirements of any laws outside of England and Wales.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Awecreative Ltd., a company registered in England and Wales. Our company registration number is 10450298 and our registered office is 4 Crouch fields, Ansty, RH15 5NW. Our brand name is “Integrator Live”.
2.2 How to contact us. You can contact us by telephoning our customer service team at 07792441517 or by writing to us at info@integratorlive.com or at 4 Crouch fields, Ansty, RH15 5NW.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us or by way of SMS. 2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
3. LICENCE
3.1 Licence. We licence you to use: (a) the ‘Integrator Live’ mobile application software, the data supplied with Our App and any updates or supplements to it; (b) the related online or electronic documentation (Documentation); and (c) the service you connect to via Our App and the content we provide to you through Our App (Services), as permitted by these Terms.
3.2 APIs. In using Our App, you may access data via an Application Program Interface (API). Any use of any API, including use of any API through a third-party product that accesses Our App, is bound by these Terms plus the following specific terms: (a) You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from your use of any API or third-party products that access data via such API. (b) Abuse or excessively frequent requests to Our App via any API may result in the temporary or permanent suspension of your access to such API. We, in our sole discretion, will determine abuse or excessive usage of any API. We will make a reasonable attempt via email to warn you prior to any suspension. (c) We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to any API (or any part thereof) with or without notice.
3.3 App store’s terms may also apply. The ways in which you can use Our App and Documentation may also be controlled by the rules and policies of Our App store where you downloaded Our App so you should carefully review those terms.
4. OPERATING SYSTEM REQUIREMENTS
Operating system requirements. Our App requires a telephone or handheld device operation with either the iOS operating system (version 10 or above) or Android operating system (version 5.0 or above).
5. HOW YOU MAY USE OUR APP
5.1 How you may use Our App. In return for your agreeing to comply with these Terms you may: (a) download a copy of Our App to any compatible phone or device and view, use and display Our App and the Services on such devices for your business purposes only; (b) use any Documentation to support your permitted use of Our App and the Services; (c) provided you comply with the licence restrictions set out in these Terms, make up to 1 copy of Our App and the Documentation for back-up purposes; and (d) receive and use any free supplementary software code or update of Our App incorporating “patches” and corrections of errors as we may provide to you.
5.2 You may not transfer Our App to anyone else. You may not transfer Our App or any Services to someone else, whether for money, for anything else or for free. If you sell any device on which Our App is installed, you must first remove Our App from it.
5.3 If someone else owns the phone or device you are owning. If you downloaded Our App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own such phone or other device.
5.2 You may not transfer Our App to anyone else. You may not transfer Our App or any Services to someone else, whether for money, for anything else or for free. If you sell any device on which Our App is installed, you must first remove Our App from it.
5.3 If someone else owns the phone or device you are owning. If you downloaded Our App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own such phone or other device.
6. UPDATES TO OUR APP AND CHANGES TO THE SERVICES
Updates to Our App and changes to the Services. From time to time, we may automatically update Our App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update Our App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using Our App and the Services.
7. YOUR ACCOUNT
7.1 User account. You will be required to set up an account with us (User Account) if you wish to use Our App and access the full features of Our App and Services. To obtain a User Account, you are required to complete a registration process. You hereby represent to us that all information submitted to us during the registration process is accurate and true and you undertake to keep your registration information up to date.
7.2 Responsibility for your User Account. You are responsible for maintaining the confidentiality of your User Account login credentials and for restricting access to your User Account and you agree to accept responsibility for all activities that occur under your User Account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner. You must not use any other person’s User Account or password.
7.3 Access to Services. We may suspend access to your User Account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
7.4 No Guarantee of Accuracy. While we aim to provide accurate and up-to-date information on Our App, we do not guarantee that the information is error-free, complete or up-to-date. You should independently verify any information presented on Our App before relying on it in any way.
8. LICENCE RESTRICTIONS
8.1 You agree that you will: (a) not rent, lease, sub-license, loan, provide, or otherwise make available, Our App or the Services in any form, in whole or in part to any person without prior written consent from us; (b) not copy Our App, Documentation or Services, except as part of the normal use of Our App or where it is necessary for the purpose of back-up or operational security; (c) not translate, merge, adapt, vary, alter or modify, the whole or any part of Our App, Documentation or Services nor permit Our App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use Our App and the Services on devices as permitted in these Terms; (d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of Our App or Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile Our App to obtain the information necessary to create an independent program that can be operated with Our App or with another program (Permitted Objective), and provided that the information obtained by you during such activities: (i) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and (ii) is not used to create any software that is substantially similar in its expression to Our App; (e) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by Our App or any Service.
8.2 You acknowledge that: (a) Our App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of Our App and the Services as described in the Documentation meet your requirements; (b) Our App may not be free of bugs or errors and you agree that the existence of any such bugs or errors shall not constitute a breach of these Terms; (c) Our App may not be compatible with all hardware, software, or operating system requirements and we shall not be liable for any damage or loss resulting from any incompatibility.
9. ACCEPTABLE USE RESTRICTIONS
9.1 You must: (a) not use Our App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Our App, any Service or any operating system; (b) not infringe our intellectual property rights or those of any third party in relation to your use of Our App or any Service, including by the submission of any material (to the extent that such use is not licensed by these Terms); (c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of Our App or any Service; (d) not use Our App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and (e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 You acknowledge that all intellectual property rights in Our App, the Documentation and the Services throughout the world belong to us or our licensors, that rights in Our App are licensed (not sold) to you, and that you have no intellectual property rights in, or to, Our App, the Documentation or the Services other than the right to use them in accordance with these Terms.
10.2 You acknowledge that you have no right to have access to Our App in source code form.
10.3 You may not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by us.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
11.3 We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.4 Limitations to the Services. The Services provided through Our App may not be error-free, uninterrupted, or free from other programme limitations. Our App may be unavailable from time to time due to maintenance or malfunction of computer equipment or for various other reasons.