Service Desk

Upon project completion, all product data is stored in the customer’s profile for easy retrieval by the service desk, enabling tailored SLAs and efficient ticket management through integration with support email, workflow tasks, calendars, and surveys.

  1. Home
  3. Service Desk
  • Helpdesk
  • Email sync
  • Customer Portal
  • SLAs
  • Workflows
  • QRs

Helpdesk Ticketing

Product data is stored in the customer’s profile for easy access via the helpdesk with support email, using SLAs, workflow tasks, calendars and customer portal to efficiently manage tickets. 

  • Integrates with Workflows
  • Custom SLAs
  • Customer Support Portal

Email Sync

Integrate your support email, automatically generating new support tickets from any incoming emails and keeping end users informed with real-time updates.

  • support@yourdomain.com
  • Autoresponders
  • SLAs

Customer Portal

Add users to the customer portal where they can log in to view new and past tickets. When creating a support ticket, all assets tagged or installed by the integrator will be automatically visible for easy reference and ticket creation. 

  • Unlimited end users
  • Add, edit, update and close tickets

SLAs

Assign custom SLAs to each customer, using a traffic light system to prioritize ticket due dates and urgency. Generate reports and keep customers updated through the customer portal, ensuring transparency and timely communication.

  • Survey Forms
  • Images / Annotations
  • Audio Notes converted to text

Workflows

Assign workflows to a support ticket to ensure consistency and adherence to high standards of work practices. This approach guarantees that every ticket follows a structured process for optimal results.

  • structure workflow for each ticket type
  • generate tasks flows
  • Automate from start to ticket close

Product QR codes

Attach QR codes to each product, which when scanned, opens a dedicated support form pre-filled with product details, location, and instructions for the end user to complete the support ticket easily.

  • QR Labels attached to products
  • customisable forms
  • Create support ticket when competed
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An array of tools designed to simplify internal processes, enhance quality control, and boost stakeholder engagement. Generate more accurate customer data and project insights while enhancing internal communication and
efficiencies.

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